Emotional intelligence matters period.
Believe me I know.
Countless times I have been in situations (mostly of my own making) where I had to make decisions taking into account the emotions of all parties involved.
Where before I would be paralyzed with fear wondering if I was making the right choices.
But now understand that the willingness to listen, our empathy, and our ability to manage more consensually. The first step, though, is to realise that there is a need to improve. That realisation is the key; without it, there can be no progress.
For me to know regardless the the outcome I can learn something from it and hopefully make better decisions.
I guess for me that is enough.